Professional Painting Contractor

Summer 2014

Issue link: http://www.swppcdigital.com/i/332624

Contents of this Issue

Navigation

Page 34 of 43

PPC SUMMER 2014 35 3 STRATEGIES TO USE WHEN YOU HAVE TO DELIVER WHEN YOU HAVE TO DELIVER BAD NEWS Can We Talk? LEADERSHIP B AD NEWS IS NO FUN TO DELIVER. That's why even distinguished leaders and otherwise success- ful people will go to great lengths to avoid doing it. "Delivering bad news is an essen- tial skill, even if it won't win you any popularity contests," says Geoffrey Tumlin, a leading business commu- nications consultant and author of the book Stop Talking, Start Com- municating: Counterintuitive Secrets to Success in Business and in Life. "Dealing with issues promptly and decisively can save you time, energy, and even money – not to mention all the mental anguish you feel while putting off a difficult conversation." Here are four things Tumlin says you need to bear in mind the next time you need to deliver a message that the other person won't want to hear: 1. Stick to your guns Think back to the tough conversa- tions you've had in the past: Have you ever been talked out of your decision by the other person ("But we've worked together for 15 years – you're not really letting me go, are you?") or even changed your mind before delivering the bad news (He's going to be so upset – I just can't go through with it)? "You don't do yourself or the other person any favors by putting

Articles in this issue

Archives of this issue

view archives of Professional Painting Contractor - Summer 2014